By registering as a customer on the website rentist.com (hereinafter: the Website) or by making a purchase, offer, or reservation through the Website, you confirm that you have read these Terms of Use (hereinafter: the Terms) and agree to comply with them. The Terms apply to all individuals who have registered as customers on the Website, those who enter into agreements or make purchases through the Website (hereinafter: the Customer), and to the owner and administrator of the Website, AS Respo Haagised (hereinafter: Rentist).
1. Definitions
1.1. Rentist – Respo Haagised AS, registration code 10354808, located at Tamme 21, Tõrvandi, Kambja Parish, Tartu County, 61715, contact: info@rentist.com
1.2. Website – rentist.com, owned by Rentist.
1.3. Services – all services made available to the customer through the Website. Services do not include vehicle rentals (i.e., Rentist is not a party to the rental agreement), ensuring contract fulfillment, or making offers for vehicle use or provision.
1.4. Terms – the terms under which Rentist provides services to customers.
1.5. Price List – prices published on the Website (in euros), which form the basis for the provision of services by Rentist to its customers.
1.6. Users – customers and other individuals visiting the Website.
1.7. Customer – an individual who has registered on the Rentist Website or who makes an offer, purchase, or reservation through the Website.
1.8. Renter – a customer who receives a vehicle for use from the owner.
1.9. Owner – a customer who sells or rents out a vehicle to the renter. The owner's profile indicates whether the owner is a private or legal person.
1.10. Vehicle – a means of transport that the customer sells or offers for paid use to another customer.
1.11. Listing – a proposal made by the customer to make an offer or complete a purchase.
1.12. Offer – a declaration of intent made by the customer to provide a vehicle for use and to enter into a transaction.
1.13. Reservation – the owner's consent to provide a vehicle for use and to conclude a transaction. A reservation becomes valid once payment is received in Rentist’s bank account, at which point the agreement is considered concluded.
1.14. Agreement – a contractual obligation under which the owner provides the renter with a vehicle for paid use.
1.15. Security Elements – a unique username and password issued to the customer by Rentist in accordance with the established procedure, used to log into the Website. Identity verification through Veriff, used by Rentist to identify the customer.
1.16. Account – an account opened for the customer by Rentist, through which the customer can use Rentist's services. The account is opened indefinitely unless otherwise agreed by Rentist and the customer.
2. General Terms
2.1. Rentist is a website created by the service provider through which users can rent out their personal property (primarily trailers), book other users’ property, and enter into agreements for the use of said property.
Rentist acts as an intermediary and is only responsible for the legality and validity of the agreements.
A customer who sells or rents out goods or services is responsible for ensuring that the trailer:
2.1.1. complies with the technical requirements established by law and has passed the necessary inspection;
2.1.2. has a valid motor third-party liability insurance contract.
2.2. Customers post listings and enter into agreements via the Website at their own risk and free will, without influence, intervention, or mediation by Rentist. They acknowledge the risks, rights, and obligations associated with posting listings and concluding agreements, and are independently responsible for fulfilling the agreements made between each other.
2.3. Rentist ensures that payments are transferred to the owner's bank account by the tenth day of each month.
2.4. Rentist is not responsible for the fulfillment of agreements concluded via the Website or for the quality (including technical condition, inspection status, and insurance) or quantity of vehicles provided to the customer under such agreements. The fulfillment of the agreement is the responsibility of the owner and the renter in accordance with the terms of the agreement.
2.5. Rentist is not responsible for the accuracy of the information published by the customer on the Website but undertakes to remove any misleading or incorrect information that comes to its attention within one working day. If a user becomes aware of incorrect information, they are obliged to notify Rentist immediately.
2.6. Rentist is not responsible for any unpleasant or unlawful behavior by any customer during the posting of a listing or the conclusion or fulfillment of an agreement.
2.7. Rentist does not participate in agreements concluded between customers and is not a party to such agreements. Rentist is not a representative, agent, broker, commission agent, or similar party for any customer.
2.8. The exchange of notices and information between the customer and Rentist takes place in electronic form via Rentist or through the contact details published on the Website.
2.9. Reservations made through the Rentist website may not be used outside the Rentist platform or contrary to these Terms. Violation of this condition may result in a contractual penalty or removal of the user from the Rentist platform.
2.10. The Website and all of its content are the intellectual property of Rentist. By uploading copyright-protected works (e.g., information about vehicles) to the Website, the customer grants Rentist a free-of-charge license to use all proprietary rights related to those works for the duration they are made publicly accessible via the Website.
2.11. Rentist informs customers about changes to the Terms by sending a notice to the customer’s email address or via the customer account.
2.12. Payments on the Rentist portal can be made via bank links.
2.12.1. Accepted bank links: Swedbank, SEB, Luminor, LHV, Coop, Pocopay, and Liisi ID.
2.12.2. Payments in the Rentist portal are accepted in euros.
2.12.3. Rentist transmits the personal data necessary to process payments to the authorized processor Maksekeskus AS.
3. Customer Rights and Obligations
3.1. The customer has the right to:
3.1.1. Carry out all transactions and actions made available by Rentist on the Website at their own risk and in accordance with the law, good practices, and the terms of this agreement;
3.1.2. Receive information about the transactions made on their account;
3.1.3. Close their account within thirty days of being notified of any changes to the Terms if they do not agree with the changes. If the customer does not close the account within this period, it will be considered that they have accepted the changes to the Terms;
3.1.4. Close their account at any time without prior notice, upon which the agreement between the customer and Rentist will be deemed terminated. Upon termination, all mutual claims not yet due shall become immediately payable.
3.2. The customer undertakes to:
3.2.1. Provide entirely accurate personal information when registering as a customer on the Website, including registering under their correct and full name and personal or registration code, and using a valid email address and other means of communication;
3.2.2. Provide Rentist with their bank account number for the purpose of fund transfers;
3.2.3. Notify Rentist immediately of any changes to their information or update it themselves in their account within five business days from the date of the change;
3.2.4. Not use the Website for illegal transactions or fraud;
3.2.5. Provide entirely accurate information when using the Website, including truthful and sufficiently precise descriptions of vehicles (i.e., accurate and comprehensive descriptions of the vehicle’s condition) for the purpose of making offers;
3.2.6. Not allow third parties to use their account;
3.2.7. Pay fees to Rentist in accordance with the price list;
3.2.8. Notify Rentist of any errors or unauthorized operations or transactions on their account;
3.2.8. Notify Rentist of any errors and unauthorized operations or transactions on their account;
3.2.9. Post listings only for vehicles that the customer has the legal right to offer for use, and ensure the existence of such right for the entire period the listing is active;
3.2.10. Ensure that the data transmitted by the customer during the use of the Website:
3.2.10.1. is not misleading, inaccurate, and/or false;
3.2.10.2. does not contain offers for vehicles prohibited or restricted in civil circulation without special permission;
3.2.10.3. does not infringe the property and/or non-property rights (including intellectual property rights) of third parties;
3.2.10.4. is not contrary to applicable law or good morals;
3.2.10.5. does not contain viruses or other computer programs or files that disrupt, damage, or otherwise interfere with the normal functioning of the Website and/or which, as a result of using the Website, could be saved to the customer’s computer and/or disrupt, damage, or otherwise interfere with its proper functioning;
3.2.10.6. does not contain advertising of third parties (including references to websites, phone numbers, emails, locations, etc.) or any direct or indirect solicitation to use third-party services, except with the written consent of Rentist.
3.2.11. Keep the password and username provided for using the Website secure to prevent unauthorized access by third parties;
3.2.12. Immediately inform Rentist of all changes in the data and circumstances compared to those provided during registration as a user of the Website;
3.2.13. Immediately inform Rentist if the password or username for using the Website is lost or comes into the possession of unauthorized third parties;
3.2.14. Not modify the description or content of an offer after a reservation has become valid. Only offers without a confirmed reservation may be modified. The customer may add images, clarifications, or similar to the offer, but may not increase the price or worsen other conditions after a reservation has been made;
3.2.15. Customers agree and commit to concluding agreements via the Website;
3.2.16. Customer identification and operations on the Website are carried out through security elements. The use of security elements for performing operations by the customer is considered equivalent to operations performed by the customer or their legal representative;
3.2.17. The customer accepts that all actions performed using the security elements are valid and binding on Rentist (and are considered authorized within the meaning of the Law of Obligations Act), unless otherwise provided by mandatory legal provisions;
3.2.18. Customers agree to the exchange of information electronically via the internet. By registering as a customer, the user consents to communication via unencrypted email;
3.2.19. The customer agrees that notifications regarding changes to the Terms will be made via email and by leaving a notice on the customer account. The customer acknowledges being informed of changes once Rentist has sent an email to the customer's address and posted a notice in the customer account;
3.2.20. In accordance with Section 37, subsection 6 of the Value-Added Tax Act, the customer hereby consents to Rentist issuing invoices electronically to the customer’s email address or customer account.
3.2.21. Rentist has the right to send the customer free newsletters, questionnaires necessary to assess service quality and customer satisfaction, and marketing materials. The customer may at any time prohibit or restrict the sending of such information.
3.2.22. By performing any action on the Website, the customer confirms that:
3.2.22.1. they are a legally competent person who has the right to carry out the transactions made available on the Website;
3.2.22.2. they will duly fulfill all obligations set forth in the Terms;
3.2.22.3. they understand that all agreements are concluded between customers without the involvement or mediation of Rentist, and that customers are fully responsible for the fulfillment of such agreements;
3.2.22.4. they acknowledge that making an offer may result in a binding obligation, and that failure to fulfill such obligation may result in liability for breach of obligation, and the affected customer has the right to apply legal remedies at their own discretion;
3.2.22.5. they are aware that they are solely responsible for declaring and paying taxes arising from transactions related to the use of services, and that Rentist and other customers will not declare or pay such taxes on their behalf;
3.2.22.6. they are aware of the risks associated with the transmission of emails: messages may be lost, and confidential or personal information may be intentionally or unintentionally altered, stolen, or disclosed to third parties. Rentist is not liable for the realization of such risks;
3.2.22.7. by agreeing to the Terms, the intention of the customer and Rentist is not to create any legal relationships other than those explicitly stated in the Terms;
3.2.22.8. they acknowledge that if the password and username assigned for Website use fall into the hands of third parties, such persons may enter into binding obligations on behalf of the customer, for which the customer will be held responsible, and that Rentist has no obligation to additionally verify the identity of the Website user beyond the username and password;
3.2.22.9. they are aware of and agree that Rentist has the right to process the customer’s personal data in accordance with applicable Estonian legislation and the Terms, and without breaching confidentiality, Rentist may store or process general customer data in its databases, customer relationship or document management systems, as well as in its billing and accounting systems. Rentist may also need to collect, retain, and use information about the customer or their representatives for legal services, internal administrative purposes (e.g., managing and updating contact databases), internal systems, or to fulfill legal obligations. The customer may revoke or restrict the right to process such data at any time by written notice;
3.2.22.10. Rentist has the right, after the reservation has been paid, to deduct the fees specified in the price list from the amounts payable to the customer.
4. Rights and Obligations of Rentist
4.1. Rentist has the right to decide whether or not to allow a user to register as a customer.
4.2. Rentist has the right to establish the price list and service terms and to change them at any time.
4.3. Rentist is entitled, at its sole discretion and without prior notice, to restrict or revoke a customer’s right to use the Website, including modifying information published by the customer, closing an offer or the customer account, and preventing them from registering again, in the following cases:
4.3.1. the customer violates the Terms or fails to fulfill their obligations under the Terms, including non-payment in accordance with the Terms and the price list;
4.3.2. the customer has provided false, misleading, and/or inaccurate information during registration or while using the Website;
4.3.3. the customer knowingly and intentionally spreads false information on Rentist, insults other persons in any way, or behaves inappropriately;
4.3.4. the customer posts offers that are contrary to good morals or applicable laws;
4.3.5. the customer incites hatred or makes political statements via the Website;
4.3.6. the customer intentionally aims to fail or inadequately perform a contract;
4.3.7. the customer has passed away, or the company has ceased operations (been liquidated);
4.3.8. a competent public authority demands the closure of the account, or a court decision requires it.
4.4. If a user enters the security credentials incorrectly three times in a row, Rentist has the right to block access to the Website until the circumstances are clarified.
4.5. Rentist has the right to block access to the Website until the circumstances are clarified if Rentist becomes aware of a situation that reasonably suggests the security credentials have been obtained by someone not authorized to use the Website, or if the use of the Website is suspected to be connected with fraud by the customer or user, or if another reason for blocking under the Terms exists.
4.6. If a customer receives three negative reviews from other customers, Rentist has the right to temporarily suspend the customer's right to make offers. The customer may dispute the restriction by submitting a complaint to Rentist. Rentist’s decision is final.
4.7. Rentist will notify the customer via email about the closure of their account or publish a notice if the customer attempts to log in. Rentist will inform the customer if an offer is closed or modified.
4.8. Rentist has the right to monitor activities on the Website at any time and to check whether customer and user actions comply with laws and the Terms.
4.9. Rentist has the right to record any instructions given by the customer in any form.
4.10. Rentist has the right, in the interest of improving the Website, to reorganize data related to offers posted by customers within the Website, without altering the content of those offers.
4.11. Rentist has the right to charge customers for using the service in accordance with the price list.
4.12. Rentist has the right to impose a contractual penalty on the customer for violations of the Terms, in the amount specified in the price list.
4.13. Rentist has the right to charge interest on late payments from the customer, calculated according to the rate set in the price list valid at the time the obligation becomes due.
5. Reservation Guide
5.1. Register as a user and verify your identity via Veriff (only verified users can rent trailers).
5.2. Search for a suitable trailer on the site. If necessary, check the owner's profile to see whether it is a private individual or a legal entity.
5.3. A reservation confirmation page will then appear, where you can double-check the date and rental price. If everything is correct, send the request.
5.4. Wait for the owner's confirmation.
5.5. Once the owner confirms the reservation, you can pay for the service.
5.6. After payment, a chat between you and the owner will open. Agree on when and where the trailer handover and return will take place.
5.7. After returning the trailer, you may leave a review about the trailer and the transaction (optional).
5.8. A 15% service fee is applied to transactions canceled by the renter after the rental period has been confirmed and payment has been made. The owner may offer cancellation options of 24 hours or 1 week before the rental period begins. In both cases, the service fee applies.
6. Adding a Rental Listing
6.1. If you are not yet a user, register and verify your identity via Veriff (only verified users can list trailers).
6.2. In the "My Trailers" menu, click “Add New Listing.” Enter general information, details, images, availability, and price, and publish the listing.
6.3. If someone wants to rent your trailer, you will receive a notification in the Rentist portal and via email (if you have enabled this option in your account settings).
6.4. Confirm the reservation.
6.5. Once the renter has paid for the service, a chat will open between you and the renter. Agree on when and where the trailer handover and return will take place.
6.6. Download the agreement and the handover/return form from the chat page, and sign the documents when handing over the trailer.
6.7. After the trailer is returned, you may leave a review about the transaction (optional).
6.8. A 15% service fee applies to transactions that fail due to the owner's fault after the rental period has been confirmed and the renter has paid. This amount will be deducted from future transactions.
7. Cancellation of Reservation
7.1. The conditions for withdrawing from a transaction are determined by the trailer owner. Be sure to review the terms specified in the listing before making a reservation.
7.2. The trailer owner may offer the following cancellation options to the renter:
7.2.1. Cancellation is not allowed.
7.2.2. Cancellation allowed up to 24 hours before the rental period starts.
7.2.3. Cancellation allowed up to 1 week before the rental period starts.
7.3. The trailer owner has the right to cancel unpaid reservations at any time at their own discretion. No service fee will apply to either party in the case of unpaid reservation cancellation.
7.4. The renter may cancel a dissatisfactory reservation with the owner's consent. If the owner does not respond within 12 hours, the reservation will be automatically canceled in favor of the renter.
7.5. The renter is obligated to pay a 15% service fee to the Rentist portal if they cancel the transaction after the rental period has been confirmed and payment has been made (the remaining amount will be refunded to the renter’s account).
7.6. The owner is obligated to refund the full rental amount and pay a 15% service fee to the Rentist portal if the transaction fails due to their action or inaction. For example, if the trailer is not roadworthy at the time of rental or if the owner fails to hand over the reserved trailer to the renter.
8. Personal Data Processing
8.1. Rentist has the right to process data (hereinafter: data) for the purposes and to the extent set out in these Terms. This includes data received from the customer upon registering as a Website user, data collected during Website use, or data otherwise obtained through the use of the Website.
8.2. The customer consents to Rentist processing their data for the purposes and extent set out in the Terms. The customer has the right to withdraw their consent at any time, request the termination of data processing, the deletion or blocking of collected data, and the closure of their user account. Withdrawal of consent does not have retroactive effect.
8.3. Customers and users acknowledge and agree that Rentist stores information that is transmitted by the user’s or customer’s computer while using the Website.